Laaddu

Laddu is a startup that started as a p2p book lending app and attempts to solve most of the problems surrounding books eventually. I was hired to lead another round of iteration.

The product had already been through more than two ideations but still couldn’t touch the user’s heart. The stakeholder wants to know how it can be improved, and eventually what else can be done. I took responsibility for assembling the strategy, defining the business problem, discovering the market opportunity and finding what the user needs.

Laaddu

p2p book marketplace platform

Laddu is a startup that started as a peer-to-peer book lending app, aiming to solve issues related to the book industry. I was brought on to lead another round of iterations.

As the company struggled to capture the attention of users despite undergoing multiple iterations. The stakeholders were eager to know how to improve the product and what other actions could be taken. I took responsibility for developing a comprehensive strategy that addressed the core business problem, identified the market opportunity, and gained an understanding of the user’s needs.


What I do

  • UX/Product design
  • Lead the product vision and strategy
  • Re-define the problem
  • Discover market opportunity
  • Advocate user interview, user research to the stakeholder
  • Setup roadmap
  • Field study, competitor research
  • Usability testing
  • Prototyping

Platform

ios app

Location

Remote

Team

Founder, engineer

Status

Delivery, test, continue expanding

What I do

  • UX/Product design
  • Lead the product vision and strategy
  • Re-define the problem
  • Discover market opportunity
  • Advocate user interview, user research to the stakeholder
  • Setup roadmap
  • Field study, competitor research
  • Usability testing
  • Prototyping

Team

Founder, engineer

Platform

ios app

Location

Remote

Status

Delivery, test, continue expanding

Overview

Background

Laaddu’s founder, a book lover with a passion for reading, faced several issues related to books. She struggled to borrow the books she wanted from the library, had a limited budget to purchase books on Amazon, and didn’t know what to do with finished books. Believing that there were others like her, she founded Laaddu with a mission to solve common problems faced by book lovers.

Problem

Initially, the stakeholder lacked a clear product goal or vision. She integrated features and concepts from Little Free Library and Goodreads to develop a solution that addressed her problems.

The current app allows users to locate available books nearby, track their reading progress, and connect with others who have the books they need. However, the product experience is not seamless, and the stakeholder is seeking to understand how to improve it and explore other possibilities.

Goal

  • Increase registration conversion rates
  • Identify user’s pain points to better setup the product version
  • Create a more trustable and pleasure app experienceFind the opportunity between the market and the user needs
  • Find the opportunity between the market and the user needs

Solution

A peer-to-peer marketplace that provides book management software as a service (SaaS). It will enable individuals to organize and share their book collections and connect with others selling books they desire in their area. Initially, the platform will launch with an iOS app and then expand to a website.

Impact

  • Create a north star based on the observation from the book community, identify the product market fit based on the research and competitor study.
  • Develop a SaaS book organization tool to enhance the marketplace. Use the tool to attract the demand and supply sides, and then the supply and demand sides will follow.
  • Stakeholder be able to learn from the users and data rather than the imagination.

Background

Laaddu’s founder is a book lover, she has a huge passion for reading and she has lots of different problems around books. For example, she is struggling to borrow the books she wants in the library, where she also doesn’t have the budget to buy all the books she wants for over $500 on amazon. She also has a number of finished books that she doesn’t need anymore but is not sure what she can do for them. She believes there are some other people out there just like her, so she creates Laaddu and under the mission to solve the problems for books.


Problem

Early on, the stakeholder didn’t have a clear goal or vision for the product. She combined features and concepts from Little Free Library and Goodreads to create a solution she felt solved the problems.

In the existing app, users can find available books near them, track their reading progress, and connect with people who have the book they need. However, the product doesn’t seem to have a seamless experience and the stakeholder wants to know what it is, how it can be improved, and eventually what else can be done.


Goal

Goal


Solution

A peer-to-peer marketplace platform for people to organize their books, and find each other when people are selling the books they want by location. It starts with an ios app and will eventually be available on the website.


Outcome

  • Create a north star based on the observation from the book community, identify the product market fit based on the research and competitor study.
  • Develop a SaaS book organization tool to enhance the marketplace. Use the tool to attract the demand and supply sides, and then the supply and demand sides will follow.
  • Stakeholder be able to learn from the users and data rather than the imagination.


want to learn more? ☟

Get in touch at bai@paiyuhsuan.com for more details


☟how did we get to the solution?☟

☟have more time?☟

Next steps

  • Since the product version is shifted successfully with a more clear goal. Therefore the Laaddu website needs to catch up and adjust some existing design to provide services, especially the SaaS library part. As a new app(startup), letting people easily access the information from the website is also another way to attract more new users.
  • Continue testing and gather feedback from users in order to increase the competitor’s advance and expand from there.

Learning

  • Even if you don’t have a budget or enough existing resources, first hand observation, competitor research and desktop research can always tell a lot. Especially the first hand observation, it is the most direct material/information about how people think, how they feel, and what they really need in life.
  • Continue testing and gather feedback from users in order to increase the competitor’s advance and expand from there.

What I will do differently

Because of budget, we decided to use an unmonitored usability testing platform. When I tried to use it for a low-fi prototype for some initial feedback, I thought I explained enough for the situations, but I am not able to get the feedback we want. One thing is people on the platform didn’t have experience with low-fi tests before and because it is low-fi so it will require lots of guidelines, no matter how detailed I explained it.